Develop customer service plan Coursework Example | Topics and Well Written Essays - 500 words - 1

Develop customer service plan - Coursework Example Customer services team will contact on regular basis to understand their experiences after using the product and requirements. Customer satisfaction is the first priority of the company. Survey will be conducted to identify the needs of the customer. Our main aim is to achieve customer satisfaction by providing quality product and meeting the needs of the customers. The company is planning to consider formal and informal feedback technique to get feedback from the customers. Customers will be contacted over email and telephone to get a view about their experiences. It also tends to develop proper client relationship with the existing client base to make them feel comfortable to start after sales services anytime within the service period. The company will use RATER survey procedure (Reliability, Assurance, Tangibles, Empathy and Responsiveness) and it will focus on these five different areas to obtain full satisfaction of the customers. It will ensure that the customer can fully relay on the quality of the product that has been delivered to him/her. Assurance states that the company assures of proving service at any point of time within the service period. Tangibility of the product will be updated and delivered as shown in the product description. The company will always be empathetic towards any issues faced by the customers starting from the ordering period till the duration of service period. Any issues and problems will be quickly resolved by our customer service team members. Customers will always get quick response and the issue will be solved as fast as possible. McKinsey&Company., 2014. The three Cs of customer satisfaction: Consistency, consistency, consistency. [Online]. Available at: http://www.mckinsey.com/insights/consumer_and_retail/the_three_cs_of_customer_satisfaction_consistency_consistency_consistency. [Accessed on September 17, 2014]. Anderson. E., et al. Customer Satisfaction, Productivity and

Biology Essay on Diabetes Example | Topics and Well Written Essays - 2500 words

Biology on Diabetes - Essay Example According to Hsieh et. al. (2005 quoted in Morhan et. al. n.d., p. 15), various organs like the kidney and liver showed some lowered levels of mtDNA 8-OHdG when the rats were treated with rice bran oil. It showed that the oil may have certain properties that would be helpful to diabetics. Another study coming from Molnar et al. (n.d. as cited in Morhan et. al. n.d., p. 15) suggested that circulatory system illness and diabetes can be caused by angiotensin-converting enzyme gene insertion and deletion polymorphism. Those who have allele D may experience a heightened oxidative stress. It then leads to the injury of endothelium. Oxidative stress is then detected by the presence of albuminuria. Albuminaria may have some linkage with type 2 diabetes as what was investigated by Molnar et al. (n.d. cited in Morhan et. al. n.d.). With the significant level of fructosamine in the blood, they need insulin and more medicines for combating hypertension than people with the genotype II. Fructosam in is then the substance resulting from the joining of fruit sugar and amine through chemical reaction and releasing water in the process. That substance is used as a detector of the blood sugar level and identify whether an individual has the tendency to have diabetes or not (Lavin 2009, p. 697). It was then proven by the study that patients with allele D have bad metabolic activity and exhibit cell damage development due to oxidative stress. The connection then between the treatment method and the genotype and hypertension treatment had small significance (Morhan et al. n.d., p. 16). Hypertension is then the drastic increase in the blood pressure that passes through the blood vessels and result to tearing of the walls of the vessels. Its complications are heart attack, kidney failure and stroke (Cohen 2004, p. 9). The amount of fructosamin in the bodies of the patients was then affected by inhibitors as its presence reduced the amount while its absence allowed the prevalence of be yond the normal level of fructosamin seen in the body. The study concluded with the patients having resistance to taken insulin led to a degrading state of metabolism that resulted to oxidative stress (Morhan et. al. n.d., p. 16). The study showed how certain genes affect the condition of diabetics. Going on with the oxidative stress, it becomes a complication of diabetes once superoxide has been made in excess through the existence of hyperglycaemia. It happens in detail as such overproduction of superoxide leads to higher levels of nitric oxide creating strong oxidants that hastens the appearance of complications from diabetes. The same method also causes damages to the inner linings of the blood vessels for diabetic patients (Morhan et. al. n.d., p. 17). Hyperglycemia then is the condition of having high concentration of glucose in the blood as a result of not having much insulin in the body to regulate the blood sugar levels. It may progress slowly or may come out abruptly that may pose serious complications. When it goes out of control, it has the ability to dehydrate the person and experience severe chemical imbalance in his body. It is then usually related to diabetes

Jazz Essay Example | Topics and Well Written Essays - 750 words

Jazz - Essay Example Wild is a unique woman who exhibits several literary features of a character known as Beloved in a previous novel. The similarity in the features of the two character is a strategy that the author uses to provide solutions to the problems he leaves unresolved in the previous novel as discussed in the essay below. Suspense is an artistic style employed by authors to sustain readership. It refers to a manner of developing a conflict and leaving it unresolved with a promise to resolve it in the next episode. Most authors address numerous conflicts in their storyline. They introduce multiple conflicts in a single chapter and leave them unresolved. The desire to determine the solution to the conflicts motivates the audience to continue reading to the next chapters. Morrison employs the strategy on a different scale as he uses the technique to join two separate novels. He uses hypothetical features of the character in the first novel, Beloved is an equally unique woman with most of her features such as the weird color of her skin resembling the color of Wild in the Jazz. Morrison refers to Wild’s skin color as coal black’ (Morrison 171]), this provides an outright connection with the first novel in which a female character entitled Beloved exists and performs mystical roles. The mystic nature of Beloved is similar to the nature of Wild in Jazz. The name Wild is appropriate since the woman disappears to the wild soon after giving birth to her son. She is therefore a wild woman whom the rest of the characters in the novel do not understand. Beloved was a spirit in the previous novel, she was equally unknown to the rest of the characters in the novel with most of the characters interacting with her only in their dreams. The similarity in their roles and features is a means the author uses to provide some of the soliloquies that audience may hold while reading the first novel. By portraying Wild as an actual character in Jazz, the author provides the audience

Developing yourself and others Coursework Example | Topics and Well Written Essays - 1250 words

Developing yourself and others - Coursework Example I like action oriented careers, in which I will be in the goal settings and implementations. My colleague has a converging learning style. He likes experimenting first on theories and principles before he can apply on real office work. He questions everything he is given to work with and rarely does his work following gut feelings. He is interested in developmental work with innovations such as technology and science. For him, everything has to be tackled with an appropriate solution, and what worked for a single problem may not work for another one unless, it is first tried and tested. He is the kind of person who can come up with manuals to be used in the work, and everybody should use the manual when solving the particular problem. The developmental needs assessment for me and my colleague was done using a SWOT analysis. SWOT analysis is an analysis that focuses on strengths, weaknesses, opportunities and threats (Burrow, 2012 p. 148). The first strength I harbor is that I am a hands-on person, and like doing things the best way in which I think will work out. The market is always dynamic changing from day to day and thus what worked yesterday may not function today. The opportunity I have is that I am a fast learner, and I am also very flexible to change and can thus adapt to any organizational setting. My major weakness lies in the use of standards and formulas. I cannot do a job that requires the use of standards, as I prefer taking shortcuts. The primary threat I harbor is the flooding of the market with people who are whole rounded. The major need is to learn how to use standards and patience in implementation of strategies. My colleague’s strength lies in the ability to use standards and use only those formulas that are tested and tried. His major opportunity lies in the fact that he is still young and in school, and, for this reason, will climb the corporate ladder fast because of the amount of certificates he has. His major weakness is

Corporate Social Responsibility Essay Example | Topics and Well Written Essays - 2000 words

Corporate Social Responsibility - Essay Example Recommendations for the enhancement of the reports 3. Conclusion References Appendix Executive Summary The evaluation of the perspectives of modern organizations within the global market is quite difficult. The increasing financial turbulences and social conflicts worldwide have caused delays in the stabilization of firms; moreover concerns often appear in regard to the potentials of a firm to face its competitors and achieve a stable growth. The corporate reports are used as sources for evaluating the current status of organizations but also their potential performance in the future. Particular emphasis is given on the CSR reports, which indicate the efforts of firms for addressing their social and environmental responsibilities. These reports are likely to be used for the development of communication between organizations and their stakeholders. The review of the CSR reports of three organizations operating in different industries in UK proves the value of CSR reports for the impro vement of organizational performance. It is also proved that each organization is likely to use different approaches for addressing its social and environmental obligations, as resulting by the principles and standards set by the relevant international organizations. 1. Introduction The response of organizations to their social and environmental responsibilities has been traditionally considered as a criterion for evaluating the potentials of these organizations to meet the market’s requirements. In this context, Corporate Social Responsibility (CSR) has become a vital part of organizational activities. The above fact is also highlighted in the literature published in the specific field. It should be noted, though, that theorists and researchers have used different approaches in order to explain the importance of CSR within modern organizations. In accordance with Habisch (2005) the corporate responsibility should be considered as ‘part of the political and social tradi tion’ (Habisch 2005, p.38). Moreover, Boeger et al. (2008) note that CSR reports should take into consideration the local culture and ethics. Also, Mullerat et al. (2010) notes that CSR is commonly used as ‘a tool for enhancing shareholder value’ (Mullerat 2010, p.130), a target that is characterized as of key importance for the success of organizational plans. On the other hand, Idowu et al. (2008) note that the development of credible evaluations regarding the CSR initiatives of modern organizations can be achieved only by using appropriate standards and principles, as set by relevant international organizations. From another point of view, Anderson (1989) supports that the quality and the credibility of CSR reports can be checked effectively through appropriate organizational schemes, for instance the development of a ‘social responsibilities audit’ (Anderson 1989, p.255). It should be also noted that firms are likely to set different priorities i n regard to their CSR plans, as indicated in the graphs presented in Figure 1 & Figure 2 (Appendix section). Current paper focuses on the review of the CSR reports of three firms operating in different industries within the British market: the Wates Group, a well – known construction firm, the BAM Group, a firm operating in the field of international contracting, as part of the Royal BAM Group, a European construction enterprise’ (BAM 2011, About us) and E.on, a key competitor in the power generation industry of UK. The CSR reports

Investment Advisors Small Business - Business Plan Essay

Investment Advisors Small Business - Business Plan - Essay Example Institutions, which would be discussed in this section, are Royal Bank of Canada, LBMC and FiduciaryVest. Royal Bank of Canada (RBC): Established back in the year 1869, RBC is Canada’s largest bank in terms of asset value and market capitalization. The institution consistently receives high credit ratings both from Moody’s Investor Services and Standard & Poor’s. This has helped the company to gain the trust of the prospective investors. The advisory service of RBC caters to the high net worth private clients and niche corporate and institutional clients across the globe. Other than investment advice, they offer complimentary financial plans and wealth consultations, guided by RBC experts (RBC, 2010, p.1-2). LBMC: LBC Investment Advisors, LLC, has been ranked among the top financial planning firms in US. The ranking was done by CPA Wealth Provider on the basis of assets under management. The financial institution has more than $ 300 million under its management and it has been experiencing sustainable and continual growth in the industry (LBMC, 2010). FiduciaryVest: FiduciaryVest is an employee owned independent investment advisory firm. They offer consulting service and advice which is in accordance to the interests of the clients. They assist their clients to analyze the assets, develop investment policy, goals and guidelines and design the investment portfolio by fulfilling the objectives of the investors only to optimize their profitability (FiduciaryVest, 2007). So, it seems that there are many institutions which are ready to challenge the new entrants in this industry. The new institution must possess some competitive advantage to sustain its existence in the long run. The company was established by three people, Carol Buckalew, Arnold Jones and Richard Small. Carol is a CFA with more than 15 years of

Hyatt Walkway Essay Example for Free

Hyatt Walkway Essay In Hyatt Regency Hotel in Kansas City, in 1981, connections supported the ceiling rods holding up the second and the fourth floor walkways has failed and collapsed and fell down on the first floor where was so crowded then and resulted in 114 deaths and over 200 injuries. Beside of the loss of lives, this collapse left millions dollars in cost behind and a number of principals lost their engineering licenses and number of firms went bankruptcy. As for the events triggered this collapse affecting the thousands of people adversely, the most critical and important factor was the change of the design of the hanger rod connections from one-rod to two-rod system to make the assembly task simpler doubling the load on the connector. Improper design utilizing abrupt section changes, resulting in stress concentrations Degradation of materials in a connection. Improper design due to lack of consideration of all forces acting on a connection, especially those associated with volume changes. Lack of consideration of large residual stresses resulting from manufacture or fabrication. These are the most important structural factors caused of the walkway collapse. And it is resulted from the conflictual and controversial communication between the Havens Steel Company and G.C.E International Inc. This can be deemed as the most important factor triggered the walkway collapse because of the fact that these two professional engineering companies obviously were not able to communicate each other in professional bounders and haven’t acted in a responsible way and understood the importance of the job they were doing. G.C.E International Inc., Daniel M. Duncan and Jack D. Gillum is the most blame for walkway collapse because of charging gross negligence, incompetence, misconduct and unprofessional conduct in the practice of engineering in connection with their performance of engineering services in the design and construction of the Hyatt Regency Hotel. G.C.E International Inc. bears the most responsibility because of the fact that they were the responsible one on design changing and they were failed on final check step by approving the design change opinion by the Havens Company and they have failed on it. G.C.E International Inc. and Havens Company were involved in key decisions because of the fact that Havens Company proposed the design change on as mentioned above and G.C.E International Inc. accepted this offer after receiving the shop drawings.